Apollidon Playbook: A Day in the Life of a Student Outreach and Engagement Specialist
The role of student outreach and engagement (SOE) specialist is crucial to higher education institutions and prospective students alike. These professionals provide a bridge between the student and the university, and their performance in their duties can be a make-or-break factor in a student’s choice of college. SOE specialists are a first point of contact for prospects, who typically fill out a form with little or no prior communication with anyone from the institution. These specialists must be highly knowledgeable, experienced communicators and listeners who are ready to field whatever comes their way, addressing questions and issues or directing inquiries to the right person. In this article, you’ll meet a member of Apollidon Learning’s student outreach and engagement team and get a glimpse of her daily responsibilities. Student outreach and engagement specialists provide an invaluable service on behalf of Apollidon’s university partners by ensuring that their prospective students’ initial experience is smooth, professional, and informative. Background and General Duties A great student outreach and engagement specialist must have an intuitive understanding of prospective students’ needs and a clear grasp of the inner workings of the universities they serve. This particular student outreach and engagement specialists’ educational background provided both, preparing her for success at Apollidon: “For undergrad I went to Aurora University in Aurora, Illinois, and my major was business administration
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